Frequently asked questions at Hoshizaki House

What kinds of services does the Hoshizaki House provide?

We provide a 24 hour crisis telephone line and emergency shelter for abused women and children. We also provide abused women and children with counselling, support, programming, and referrals.

When is the shelter open?

We are open 24 hours a day, seven days a week.

Should I call the shelter before I go?

It's great if you can call first, but if you are in danger please call the police. If you are able to, calling the shelter ahead of time is a good way to ensure that shelter staff can be ready for you and your children.

What if I call, and the shelter is full?

Shelter staff may be able to arrange for a transfer to a nearby shelter. They will work with you to help you find a safe place.

I don’t have a vehicle. Can I get help with transportation to the shelter?

Help with transportation may be available. Please call the shelter, and ask how they can help you.

What do I need to bring with me to the shelter?

If you are in danger, don’t gather anything. Call the police, and leave right away!

If you are not in immediate danger, some of the following documents might be helpful:

  • identification (passport, driver’s licence, status card, health card, etc.)
  • birth certificates for you and your children
  • SIN (Social Insurance Number) card
  • any court papers you might have (proof of custody, restraining orders, etc.)
  • prescribed medication and vitamins
  • money, bankbooks, cheque book and credit/debit cards
  • keys - house, car, mail box, work
  • vehicle registration and insurance documents
  • social assistance documents (Ontario Works, ODSP)
  • past income tax assessments
  • family photographs, your diary, jewellery
  • a few of your children's favourite toys and clothing
  • visa, work permit, immigration papers

Will my children and I be safe at the shelter?

Yes! Your safety is our highest priority. The Hoshizaki House has numerous security measures in place, and staff are highly trained to keep you and other residents safe.

How long can I stay at the shelter?

Emergency shelter stays are short-term; usually about two weeks. Stays may be shorter or longer depending on your circumstances.

What kind of room will I have?

At the Hoshizaki House, we aim to place all members of a family together in one room. Sometimes, depending on the size of your family, you may share with another family. Single women are often asked to share a room with other single women.

Will I have access to a telephone and the internet?

Yes. The Hoshizaki House has a private (blocked number) resident telephone line for local calls. There is also a shared computer with internet access.